What should I do if my pipes freeze?

Safeguard Your Pipes – Thawing Tips and Assistance

During cold weather, protecting your pipes from freezing in uninsulated areas is essential. If you encounter frozen pipes, follow these steps to thaw them safely:

1. Avoid Open Flames: Never attempt to thaw frozen pipes with a torch or open flame. This poses a significant fire hazard and can damage the pipes.
2. Use Hair Dryer or Heat Tape: Safely thaw the frozen pipe using a hair dryer or heat tape. These methods provide a gradual and controlled application of heat, minimizing the risk of pipe damage.
3. Allow Vapor to Escape: Open a nearby faucet while thawing the pipe to prevent pressure buildup. This allows the heated vapor to escape as the pipe thaws.

If you cannot restore flow or have concerns during the process, contact BCWA Customer Service at 401-245-2022. Our team is available to provide guidance and assistance, ensuring the safety and integrity of your water system.