FAQ

Safeguard Your Pipes – Thawing Tips and Assistance

During cold weather, protecting your pipes from freezing in uninsulated areas is essential. If you encounter frozen pipes, follow these steps to thaw them safely:

1. Avoid Open Flames: Never attempt to thaw frozen pipes with a torch or open flame. This poses a significant fire hazard and can damage the pipes.
2. Use Hair Dryer or Heat Tape: Safely thaw the frozen pipe using a hair dryer or heat tape. These methods provide a gradual and controlled application of heat, minimizing the risk of pipe damage.
3. Allow Vapor to Escape: Open a nearby faucet while thawing the pipe to prevent pressure buildup. This allows the heated vapor to escape as the pipe thaws.

If you cannot restore flow or have concerns during the process, contact BCWA Customer Service at 401-245-2022. Our team is available to provide guidance and assistance, ensuring the safety and integrity of your water system.

If you have any immediate water-related concerns or issues, please get in touch with BCWA Customer Service at (401) 245-2022. We are here to assist you promptly and ensure that your inquiries or reports are addressed with the utmost attention.

It is the responsibility of the property owner to protect the service pipe and water meter from freezing. If your meter does freeze, the BCWA will replace the meter, and your account will be assessed a meter replacement fee. If the service pipe freezes, it is the owner’s responsibility to thaw the frozen pipe or consult a licensed plumber.

As a responsible property owner, it’s crucial to safeguard your service pipe and water meter from freezing. In the unfortunate event of a frozen meter, BCWA will replace it, but please be aware that your account will incur a meter replacement fee. If the service pipe freezes, it becomes the owner’s responsibility to thaw it or seek assistance from a licensed plumber.

To avoid freezing issues, here are some helpful tips:

1. Insulate Water Meter and Pipes: Protect water meters and pipes in unheated spaces like garages, basements, and crawl spaces by insulating them. Additionally, insulating hot water pipes can decrease the wait time for warm water, enhancing convenience.
2. Repair Windows, Doors, and Walls: Maintain a comfortable environment and prevent drafts by repairing broken or cracked windows, doors, and walls. Ensure doors and windows near pipes are closed securely.
3. Trickle Water During Cold Weather: In prolonged cold weather (when temperatures dip below 32 degrees), allow a slow trickle of water to flow through faucets connected to water pipes running through unheated areas. This helps prevent freezing.
4. Disconnect Garden Hoses and Cover Outside Faucets: Before winter sets in, disconnect garden hoses and install covers on all outside faucets. Additionally, shut off water to outside faucets and drain those water lines to avoid freezing.

By following these proactive measures, you can protect your water system and minimize the risk of frozen pipes. Taking preventive actions ensures uninterrupted access to water and helps avoid unnecessary expenses or disruptions during colder months.