Customer Service

At BCWA, we strive to provide transparent billing and promote water conservation among our valued customers. Here’s why your bill may fluctuate and how we work together to ensure sustainable water usage:

  1. Fluctuations in Water Usage: Your bill changes based on your water consumption, which can vary monthly. Many customers increase water usage during summer for activities like using water-cooled air conditioning, gardening, car washing, and filling swimming pools.
  2. Detecting Unexplained Increases: If you notice an unexplained rise in your consumption, it may indicate a potential problem at your property. Perform a quick check by turning off all appliances and fixtures using water, and observe the flow indicator on the meter. If water still flows, it signals a leak in your plumbing system that requires inspection.
  3. Comparing Bills with Other Utilities: You may have heard that BCWA bills are higher than other water utilities. This variation can be attributed to our dedicated water conservation efforts. BCWA customers use approximately 44 gallons of water per person per day, significantly less than other utilities where usage can exceed 100 gallons per person per day.
  4. The Importance of Conservation: Our customers’ commitment to conservation allows us to maintain sustainable water usage. Higher water consumption by other utilities would necessitate significant rate increases to sustain their systems.
  5. System Flushing for Quality: BCWA flushes the system more frequently due to lower water usage to ensure excellent water quality. This proactive approach guarantees that you receive safe and fresh water consistently.

By practicing water conservation and addressing any unexplained increases in consumption, we can collectively contribute to preserving our precious water resources. Our knowledgeable Customer Service team is ready to assist you with any questions or require assistance with your water bill. Together, let’s continue our efforts in water conservation and create a greener, more sustainable future for our community.

Category: Customer Service

The automated meter reading (AMR) system obtains actual readings from each meter. If the meter interface unit (MIU) is not functioning, you will receive an estimated bill based on previous water usage. If you receive an estimated bill, please call the Customer Service Department at 401-245-2022.

However, we understand that technical issues can arise occasionally. If your meter interface unit (MIU) is not functioning correctly, we will need to estimate your water usage. In such cases, you’ll receive an estimated bill based on your previous usage patterns.


Category: Customer Service

At BCWA, we want to provide you with a clear understanding of how your water bills may vary due to different factors affecting water usage. Here are some essential points to consider:

  1. Personal Water Habits: Each household is unique, and personal water habits play a significant role in determining water usage. The number of people living at a property and their individual preferences will influence the water used in a given month.
  2. Seasonal Variations: Water consumption can vary from season to season, especially during the summer months. Many customers increase water usage for activities like water-cooled air conditioning, gardening, car washing, and pool filling.
  3. Billing Period Duration: Our billing cycles are typically quarterly, covering a 90-day period. However, a bill may occasionally cover a period slightly over or under 90 days due to the billing schedule.
  4. Actual Readings vs. Estimated Bills: Most of our bills are based on actual meter readings, ensuring accurate billing. However, there may be instances where estimated bills are used, relying on usage history to calculate the bill.

At BCWA, we prioritize transparency in billing and strive to provide fair and accurate charges based on your actual water usage. We encourage you to be mindful of your water habits and embrace water-saving practices to help maintain sustainable water consumption. Our knowledgeable Customer Service team is ready to assist you with any questions or concerns about your water bills. Let’s work together to conserve water and create a greener, more environmentally-conscious community!

Category: Customer Service

At BCWA, we make it easy for you to apply for a new water service.  Click here to download the application form, which streamlines the process for you. If you have any questions or need assistance, our friendly engineering office is just a call away at (401) 245-2022.


Category: Customer Service

If you plan to be away from your property for an extended period, we encourage you to take the following steps to ensure the safety of your water system:

  1. Water Service Shut-Off: Before your departure, call BCWA Customer Service at 401-245-2022 to arrange the shut-off of your water service. This will prevent any unintended water usage during your absence.
  2. Winter Precautions: If your absence coincides with freezing temperatures, it is crucial to take precautionary measures. Make sure all faucets, plumbing fixtures, and pipes are thoroughly drained to avoid potential damage caused by freezing.
  3. Provide Forwarding Address: To ensure a smooth process, kindly notify BCWA of your forwarding address. This will enable us to send your final water bill to the correct destination.

At BCWA, we value your proactive approach to water management. By taking these simple steps before your extended absence, you help protect your property and maintain the integrity of your water system. Should you have any questions or require assistance, don’t hesitate to contact our helpful Customer Service team at 401-245-2022.


Category: Customer Service

If you want to request a final bill or update the mailing address on your BCWA account, please call our friendly Customer Service team at (401) 245-2022, and we’ll gladly assist you.


Category: Customer Service

At BCWA, we encourage responsible water usage and conservation. To help you identify potential leaks and prevent unnecessary water waste, we’ve compiled some essential tips for leak detection:

  1. Check Faucets and Piping: Regularly monitor all faucets and exposed pipes for any signs of water drips or leaks. Perform inspections with the water both on and off, as some leaks may only become apparent when a faucet or valve is in the open position.
  2. Food Coloring Test for Toilets: An effective method to detect hidden toilet leaks is adding a few drops of food coloring to the toilet tank. Do not flush the toilet. If the food coloring seeps into the toilet bowl, it indicates a leak. Some toilet leaks can be intermittent, so this test helps to catch hidden issues.
  3. Monitor Basement Plumbing: Keep an eye on plumbing in your basement for any drips from exposed pipes. Leaks may occur behind walls or in concealed areas, so vigilance is key.
  4. Meter Leak Indicator: Your water meter has a leak indicator, helping you detect leaks efficiently.

By being proactive in leak detection, you can preserve water, reduce your water bill, and contribute to a greener, more sustainable community. For more leak detection resources and information, visit our website or contact our knowledgeable Customer Service team at 401-245-2022.

Category: Customer Service

Take Control of Your Water Bills – Embrace Water Conservation!

At BCWA, we understand that water usage varies based on personal habits. As a result, your bills may fluctuate accordingly. The good news is, you have the power to influence your water consumption and take control of your bills.

Here are some valuable tips to help you lower water usage at your property:

  1. Install Water-Saving Devices: Consider adding water-saving devices to your fixtures, such as low-flow showerheads, aerators, or high-efficiency toilets. These upgrades can significantly reduce water usage without compromising your daily routines.
  2. Embrace Conservation Habits: Simple conservation habits can make a big difference. Turn off faucets when not used, fix leaks promptly, and only run dishwashers and washing machines with full loads.
  3. Opt for Smart Landscaping: Choose drought-resistant plants and implement efficient irrigation systems for your garden or lawn. This ensures that water is used wisely outdoors.

By implementing these practical conservation measures, you can positively impact your water consumption and save on your bills. At BCWA, we encourage responsible water usage and support your efforts toward a more sustainable future.

Category: Customer Service

General Water Questions

Safeguard Your Pipes – Thawing Tips and Assistance

During cold weather, protecting your pipes from freezing in uninsulated areas is essential. If you encounter frozen pipes, follow these steps to thaw them safely:

  1. Avoid Open Flames: Never attempt to thaw frozen pipes with a torch or open flame. This poses a significant fire hazard and can damage the pipes.
  2. Use Hair Dryer or Heat Tape: Safely thaw the frozen pipe using a hair dryer or heat tape. These methods provide a gradual and controlled application of heat, minimizing the risk of pipe damage.
  3. Allow Vapor to Escape: Open a nearby faucet while thawing the pipe to prevent pressure buildup. This allows the heated vapor to escape as the pipe thaws.

If you cannot restore flow or have concerns during the process, contact BCWA Customer Service at 401-245-2022. Our team is available to provide guidance and assistance, ensuring the safety and integrity of your water system.

If you have any immediate water-related concerns or issues, please get in touch with BCWA Customer Service at (401) 245-2022. We are here to assist you promptly and ensure that your inquiries or reports are addressed with the utmost attention.


It is the responsibility of the property owner to protect the service pipe and water meter from freezing. If your meter does freeze, the BCWA will replace the meter, and your account will be assessed a meter replacement fee. If the service pipe freezes, it is the owner’s responsibility to thaw the frozen pipe or consult a licensed plumber.


As a responsible property owner, it’s crucial to safeguard your service pipe and water meter from freezing. In the unfortunate event of a frozen meter, BCWA will replace it, but please be aware that your account will incur a meter replacement fee. If the service pipe freezes, it becomes the owner’s responsibility to thaw it or seek assistance from a licensed plumber.

To avoid freezing issues, here are some helpful tips:

  1. Insulate Water Meter and Pipes: Protect water meters and pipes in unheated spaces like garages, basements, and crawl spaces by insulating them. Additionally, insulating hot water pipes can decrease the wait time for warm water, enhancing convenience.
  2. Repair Windows, Doors, and Walls: Maintain a comfortable environment and prevent drafts by repairing broken or cracked windows, doors, and walls. Ensure doors and windows near pipes are closed securely.
  3. Trickle Water During Cold Weather: In prolonged cold weather (when temperatures dip below 32 degrees), allow a slow trickle of water to flow through faucets connected to water pipes running through unheated areas. This helps prevent freezing.
  4. Disconnect Garden Hoses and Cover Outside Faucets: Before winter sets in, disconnect garden hoses and install covers on all outside faucets. Additionally, shut off water to outside faucets and drain those water lines to avoid freezing.

By following these proactive measures, you can protect your water system and minimize the risk of frozen pipes. Taking preventive actions ensures uninterrupted access to water and helps avoid unnecessary expenses or disruptions during colder months.

Lead in Faucets and Service Pipes

Safeguard Your Drinking Water – Trustworthy Resources for Lead Safety

Knowledge is power when it comes to ensuring safe drinking water for you and your family. We’ve compiled essential resources to help you stay informed and take proactive steps to minimize lead exposure from your water supply.

Rhode Island Department of Public Health (RIDPH): For local insights and guidance, visit the RIDPH website at This valuable resource offers comprehensive information on lead in drinking water, covering preventive measures and steps to protect your health.

NSF Certified Products: To ensure you’re using reliable and lead-free plumbing fixtures, water filters, and bottled water, turn to the NSF (National Sanitation Foundation). Their certification guarantees product safety and can be reached at 1-800-NSF-MARK or their website, Trust NSF-certified products to keep lead contamination at bay.

Environmental Protection Agency (EPA) Website: The EPA is a reliable source of information on lead in drinking water. For a solid foundation of knowledge, visit their website at Find in-depth insights and guidelines to understand better lead risks and how to address them effectively.

By tapping into these reputable resources, you can make informed decisions about your drinking water and implement the necessary steps to safeguard your family’s health. Take action today and ensure your water is free from lead contaminants. Remember, knowledge is your best defense!

Embrace the Era of Lead-Free Faucets – Compliant with the Latest Regulations

At the forefront of safety and innovation, faucet manufacturers have taken decisive action in response to recent regulations. Residential kitchen faucets, bathroom faucets, bar faucets, drinking fountains, and ice-makers have all undergone significant changes to decrease or eliminate lead content.

Starting January 4, 2014, all faucets are now produced with no more than a weighted average of 0.25 percent lead concerning the wetted surface. This national standard ensures that every faucet you choose meets stringent lead-free requirements, offering you and your family peace of mind.

Certification for Plumbing Fixtures: The National Sanitary Foundation (NSF) determines plumbing fixtures’ “lead-free” status. The NSF’s International Standard 61-Section 9 is the benchmark for lead-free compliance. When you purchase new faucets adhering to the NSF 61 standard, you can easily identify them by the “NSF 61/9” stamp on the product’s cardboard box.

For More Information: If you’re eager to explore an array of lead-free fixtures, including catalogs and website directories, the NSF is your trusted source. Get in touch with them at 1-800-NSF-MARK or visit

With this industry-wide commitment to lead-free faucets, you can confidently choose fixtures that prioritize your health and safety. Upgrade your home with faucets that comply with the highest standards, and join us in creating a healthier future for everyone. For a lead-free world, trust NSF-certified faucets – your reliable partner in safeguarding water quality.

Minimize Lead Exposure from Drinking Water with Cost-Effective Solutions!

Protecting your family from lead exposure is essential, and we’ve got you covered with the most effective and budget-friendly ways to ensure safe drinking water. Here are three simple steps you can take to minimize lead exposure:

Flush Faucets Daily: Every morning or after returning home from school or work, run the faucets used for drinking and cooking until the water turns cold. This process ensures that fresh water from the street’s main supply replaces any stagnant water in your household plumbing, reducing the risk of lead contamination.

Use Cold Water for Drinking and Cooking: Whenever possible, rely on cold water for drinking and cooking. Hot water is more likely to leach lead from plumbing fixtures, so using cold water mitigates this risk and keeps you and your loved ones safe.

Regular Water Testing: If you’re concerned about the quality of your drinking water, consider getting it tested by a reputable laboratory. Regular testing will provide valuable insights and peace of mind regarding the lead levels in your water supply.

Bonus Tip: Ensure that only valves and filters specifically designed for drinking water supply are used for any home plumbing projects. This precautionary measure prevents potential lead contamination in your household water.

Following these practical and cost-effective steps, you can proactively safeguard your family’s health and well-being from lead exposure in drinking water. Make informed choices and enjoy peace of mind with every sip!

Safeguarding Your Water: Understanding the Impact of Older Faucets

When it comes to older faucets, it’s crucial to be aware of their potential impact on water quality. In extreme cases, these faucets can contribute up to one-third of the lead in water that has been stagnant in pipes for extended periods. The remaining lead content originates from other plumbing sources, such as pre-1988 lead solder joints in copper pipes or a lead service line.

Here’s what you should know:

Faucet Contribution: In extreme cases, older faucets can be a significant lead source in your water supply. Over time, lead from these fixtures may leach into the water that has been sitting stagnant in pipes, adding to the lead content.

Other Plumbing Sources: Besides faucets, it’s essential to consider other potential sources of lead contamination in your plumbing system. Pre-1988 lead solder joints in copper pipes or a lead service line can also contribute to lead presence in your water.

Mitigating Risks: To reduce the risk of lead exposure, consider regular flushing of faucets and pipes before use. Flushing helps to clear out any stagnant water containing lead and ensures fresher water from the main supply.

Replace Old Fixtures: Consider upgrading older faucets and plumbing components to newer, lead-free alternatives if possible. Modern fixtures are designed to meet stricter safety standards, helping to minimize potential lead leaching.

Water Testing: To understand your water quality comprehensively, consider periodic water testing. This will help identify the presence of lead and other contaminants, enabling you to take appropriate measures to address any concerns.

By staying informed about the potential impact of older faucets and other plumbing sources on your water quality, you can take proactive steps to protect your health and the well-being of your loved ones. Prioritize water safety and make informed decisions to ensure clean, lead-free water in your home.

At BCWA, we prioritize your health and safety by ensuring that our water supply remains lead-free as it travels through cast iron, ductile iron, or concrete pipes to your street. However, we want to inform you of potential lead sources in tap water within your home.

  1. Sources of Lead: Lead can enter your tap water through various avenues, such as lead service lines connecting your house to the street pipe, lead solder used in plumbing, and certain brass fixtures. Corrosion or wear and tear of lead-based materials may also contribute to lead presence, especially if water sits idle in the pipes for extended periods.
  2. Our Proactive Measures: BCWA takes proactive steps to minimize lead exposure. We have removed most lead services in our water system, and we continue to be vigilant during inspections and meter changes to identify any lead on the homeowner’s side of the connection. We are currently reviewing galvanized iron services, and if any lead connectors are found, they will be promptly addressed.
  3. Commitment to Lead-Free Water: We pride ourselves on maintaining very low or non-detectable lead levels in our water tests. In the rare case of lead discovery in our system, we promptly take action to remove it.
  4. Homeowner’s Responsibility: While we ensure the safety of our water supply, it’s essential to note that the portion of the service line from the property line into your house is the homeowner’s responsibility. If, upon inspection, we find a non-copper service line or one in poor condition, we will recommend its replacement to protect your water quality further.

At BCWA, your well-being is our top priority. We remain committed to delivering safe, lead-free water to your home and will continue to take proactive measures to safeguard your health. Together, let’s ensure the water you use daily remains a source of nourishment and well-being for you and your family.

Protecting Your Water: Understanding the Gaps in Lead Regulations

When it comes to lead regulations, it’s essential to be aware of potential gaps in coverage. Federal and State regulations, while crucial in ensuring safe water, may not encompass certain fixtures, leaving potential areas of concern. Here’s what you need to know:

Uncovered Fixtures: Hose bibs, bathtub fixtures, shower heads, and industrial faucets are not currently covered by Federal and State lead regulations. This means specific precautions and testing might be necessary to ensure water safety from these fixtures.

Stay Proactive: Although these fixtures are not regulated, it’s essential to safeguard your water quality. Regularly inspecting and maintaining these fixtures can help minimize potential lead exposure.

Water Testing: Consider periodic water testing to identify any lead presence from unregulated fixtures. This will enable you to take prompt action if lead levels concern you.

Opt for Certified Products: When replacing or upgrading fixtures, choose products certified by reputable organizations like the NSF (National Sanitation Foundation). These certified fixtures meet stringent standards and are designed to reduce lead exposure risks.

Seek Professional Advice: If you have concerns about water safety from unregulated fixtures, consult water quality experts or local health departments for guidance and recommended actions.

Being informed about these gaps in lead regulations empowers you to protect your water and your loved ones proactively. Remember, while some fixtures may fall outside the scope of regulations, your commitment to water safety can make all the difference. Stay vigilant, stay informed, and safeguard your water supply today!

Upgrade to Safer Faucets – A Look at Lead-Free Progression

Before 1997, most faucets were made from brass or chrome-plated brass, which could contain up to 8 percent lead (a combination of copper and zinc). Over time, this lead content posed potential health risks as water sat stagnant, allowing lead to leach from the faucet’s interior and elevated lead levels in the initial draw of drinking water.

In response to growing concerns, regulations introduced after 1997 required faucets containing reduced lead levels to minimize lead leaching. However, the journey towards safer water didn’t stop there.

Enter the game-changing legislation aptly named “Get the Lead Out.” Effective from January 4, 2014, this groundbreaking regulation mandates that all faucets purchased after this date must have no more than a weighted average of 0.25 percent lead concerning the wetted surface.

The “Get the Lead Out” legislation marks a significant milestone in the mission to provide lead-free faucets to consumers. By adhering to the new standard, faucet manufacturers prioritize your well-being, ensuring that lead exposure is minimized.

Upgrade your faucets confidently, knowing that newer models comply with the “Get the Lead Out” regulation, and offer you and your loved ones a safer drinking water experience. Embrace the lead-free era and switch today to protect your health and enjoy clean, safe water for years.

Regarding faucet options, many manufacturers are prioritizing your health and well-being. The industry has seen remarkable advancements, offering various lead-free alternatives to traditional faucets.

Plastic Faucets – Virtually Zero Lead: Some forward-thinking manufacturers have introduced plastic faucets with virtually zero lead content. These faucets provide a safe and eco-friendly option, eliminating lead-leaching concerns entirely.

Substituting Lead in Brass: Others are taking a proactive approach by substituting lead in brass with alternative metals. This innovative technique ensures the faucets remain durable and reliable while significantly reducing lead content.

Copper Tubes Inside Brass Faucets: An ingenious solution involves inserting copper tubes inside brass faucets. This clever design minimizes lead leaching, offering a practical and efficient way to enjoy clean water.

Special Coatings for Lead Elimination: Another breakthrough method involves applying special coatings on the inside of faucets. These coatings are designed to minimize or eliminate lead leaching, protecting you and your family.

Embracing “Lead-Free” Standards: Recent legislation has spurred more faucet manufacturers to proudly embrace the “lead-free” definition, adhering to a strict maximum of 0.25 percent lead content. This shift ensures consumers can make informed choices about faucets that meet stringent safety standards.

With these exciting innovations, you now have a wide array of lead-free faucet options. Whether it’s plastic faucets, lead-substituted brass, copper inserts, or special coatings, the industry is committed to your safety and peace of mind. Switch to lead-free faucets today, and take an active step toward a healthier and happier home environment.



Water Quality

Ensure Clean Water with a Simple Step!

When using your cold water tap, follow this easy precautionary measure to ensure the best water quality: Let the water run for a few minutes until it clears up. In most cases, this process flushes out any minor sediment or particles that might have accumulated in the pipes.

If it still doesn’t clear up after running the cold water for a few minutes, don’t hesitate to contact our dedicated BCWA Operations Division at 401-245-5071. Our team of experts is here to assist you and address any concerns you may have about your water quality.

At BCWA, we take pride in providing clean and safe water to our community. By taking this simple step and reaching out to us if needed, you can enjoy the highest quality water in your home. Trust BCWA for your water needs, and let us ensure your peace of mind regarding water clarity and safety.

Category: Water Quality