FAQ

At BCWA, we strive to provide transparent billing and promote water conservation among our valued customers. Here’s why your bill may fluctuate and how we work together to ensure sustainable water usage:

1. Fluctuations in Water Usage: Your bill changes based on your water consumption, which can vary monthly. Many customers increase water usage during summer for activities like using water-cooled air conditioning, gardening, car washing, and filling swimming pools.
2. Detecting Unexplained Increases: If you notice an unexplained rise in your consumption, it may indicate a potential problem at your property. Perform a quick check by turning off all appliances and fixtures using water, and observe the flow indicator on the meter. If water still flows, it signals a leak in your plumbing system that requires inspection.
3. Comparing Bills with Other Utilities: You may have heard that BCWA bills are higher than other water utilities. This variation can be attributed to our dedicated water conservation efforts. BCWA customers use approximately 44 gallons of water per person per day, significantly less than other utilities where usage can exceed 100 gallons per person per day.
4. The Importance of Conservation: Our customers’ commitment to conservation allows us to maintain sustainable water usage. Higher water consumption by other utilities would necessitate significant rate increases to sustain their systems.
5. System Flushing for Quality: BCWA flushes the system more frequently due to lower water usage to ensure excellent water quality. This proactive approach guarantees that you receive safe and fresh water consistently.

By practicing water conservation and addressing any unexplained increases in consumption, we can collectively contribute to preserving our precious water resources. Our knowledgeable Customer Service team is ready to assist you with any questions or require assistance with your water bill. Together, let’s continue our efforts in water conservation and create a greener, more sustainable future for our community.

The automated meter reading (AMR) system obtains actual readings from each meter. If the meter interface unit (MIU) is not functioning, you will receive an estimated bill based on previous water usage. If you receive an estimated bill, please call the Customer Service Department at 401-245-2022.

However, we understand that technical issues can arise occasionally. If your meter interface unit (MIU) is not functioning correctly, we will need to estimate your water usage. In such cases, you’ll receive an estimated bill based on your previous usage patterns.

At BCWA, we want to provide you with a clear understanding of how your water bills may vary due to different factors affecting water usage. Here are some essential points to consider:

1. Personal Water Habits: Each household is unique, and personal water habits play a significant role in determining water usage. The number of people living at a property and their individual preferences will influence the water used in a given month.
2. Seasonal Variations: Water consumption can vary from season to season, especially during the summer months. Many customers increase water usage for activities like water-cooled air conditioning, gardening, car washing, and pool filling.
3. Billing Period Duration: Our billing cycles are typically quarterly, covering a 90-day period. However, a bill may occasionally cover a period slightly over or under 90 days due to the billing schedule.
4. Actual Readings vs. Estimated Bills: Most of our bills are based on actual meter readings, ensuring accurate billing. However, there may be instances where estimated bills are used, relying on usage history to calculate the bill.

At BCWA, we prioritize transparency in billing and strive to provide fair and accurate charges based on your actual water usage. We encourage you to be mindful of your water habits and embrace water-saving practices to help maintain sustainable water consumption. Our knowledgeable Customer Service team is ready to assist you with any questions or concerns about your water bills. Let’s work together to conserve water and create a greener, more environmentally-conscious community!

At BCWA, we make it easy for you to apply for a new water service.  Click here to download the application form, which streamlines the process for you. If you have any questions or need assistance, our friendly engineering office is just a call away at (401) 245-2022.

If you plan to be away from your property for an extended period, we encourage you to take the following steps to ensure the safety of your water system:

1. Water Service Shut-Off: Before your departure, call BCWA Customer Service at 401-245-2022 to arrange the shut-off of your water service. This will prevent any unintended water usage during your absence.
2. Winter Precautions: If your absence coincides with freezing temperatures, it is crucial to take precautionary measures. Make sure all faucets, plumbing fixtures, and pipes are thoroughly drained to avoid potential damage caused by freezing.
3. Provide Forwarding Address: To ensure a smooth process, kindly notify BCWA of your forwarding address. This will enable us to send your final water bill to the correct destination.

At BCWA, we value your proactive approach to water management. By taking these simple steps before your extended absence, you help protect your property and maintain the integrity of your water system. Should you have any questions or require assistance, don’t hesitate to contact our helpful Customer Service team at 401-245-2022.

If you want to request a final bill or update the mailing address on your BCWA account, please call our friendly Customer Service team at (401) 245-2022, and we’ll gladly assist you.

At BCWA, we encourage responsible water usage and conservation. To help you identify potential leaks and prevent unnecessary water waste, we’ve compiled some essential tips for leak detection:

1. Check Faucets and Piping: Regularly monitor all faucets and exposed pipes for any signs of water drips or leaks. Perform inspections with the water both on and off, as some leaks may only become apparent when a faucet or valve is in the open position.
2. Food Coloring Test for Toilets: An effective method to detect hidden toilet leaks is adding a few drops of food coloring to the toilet tank. Do not flush the toilet. If the food coloring seeps into the toilet bowl, it indicates a leak. Some toilet leaks can be intermittent, so this test helps to catch hidden issues.
3. Monitor Basement Plumbing: Keep an eye on plumbing in your basement for any drips from exposed pipes. Leaks may occur behind walls or in concealed areas, so vigilance is key.
4. Meter Leak Indicator: Your water meter has a leak indicator, helping you detect leaks efficiently.

By being proactive in leak detection, you can preserve water, reduce your water bill, and contribute to a greener, more sustainable community. For more leak detection resources and information, visit our website or contact our knowledgeable Customer Service team at 401-245-2022.

Take Control of Your Water Bills – Embrace Water Conservation!

At BCWA, we understand that water usage varies based on personal habits. As a result, your bills may fluctuate accordingly. The good news is, you have the power to influence your water consumption and take control of your bills.

Here are some valuable tips to help you lower water usage at your property:

1. Install Water-Saving Devices: Consider adding water-saving devices to your fixtures, such as low-flow showerheads, aerators, or high-efficiency toilets. These upgrades can significantly reduce water usage without compromising your daily routines.
2. Embrace Conservation Habits: Simple conservation habits can make a big difference. Turn off faucets when not used, fix leaks promptly, and only run dishwashers and washing machines with full loads.
3. Opt for Smart Landscaping: Choose drought-resistant plants and implement efficient irrigation systems for your garden or lawn. This ensures that water is used wisely outdoors.

By implementing these practical conservation measures, you can positively impact your water consumption and save on your bills. At BCWA, we encourage responsible water usage and support your efforts toward a more sustainable future.