Why is my bill so high?

At BCWA, we strive to provide transparent billing and promote water conservation among our valued customers. Here’s why your bill may fluctuate and how we work together to ensure sustainable water usage:

1. Fluctuations in Water Usage: Your bill changes based on your water consumption, which can vary monthly. Many customers increase water usage during summer for activities like using water-cooled air conditioning, gardening, car washing, and filling swimming pools.
2. Detecting Unexplained Increases: If you notice an unexplained rise in your consumption, it may indicate a potential problem at your property. Perform a quick check by turning off all appliances and fixtures using water, and observe the flow indicator on the meter. If water still flows, it signals a leak in your plumbing system that requires inspection.
3. Comparing Bills with Other Utilities: You may have heard that BCWA bills are higher than other water utilities. This variation can be attributed to our dedicated water conservation efforts. BCWA customers use approximately 44 gallons of water per person per day, significantly less than other utilities where usage can exceed 100 gallons per person per day.
4. The Importance of Conservation: Our customers’ commitment to conservation allows us to maintain sustainable water usage. Higher water consumption by other utilities would necessitate significant rate increases to sustain their systems.
5. System Flushing for Quality: BCWA flushes the system more frequently due to lower water usage to ensure excellent water quality. This proactive approach guarantees that you receive safe and fresh water consistently.

By practicing water conservation and addressing any unexplained increases in consumption, we can collectively contribute to preserving our precious water resources. Our knowledgeable Customer Service team is ready to assist you with any questions or require assistance with your water bill. Together, let’s continue our efforts in water conservation and create a greener, more sustainable future for our community.