Customer Service

Bills change according to water usage, which fluctuates from month to month. Many customers increase their water consumption in the summer months by using water cooled air conditioning, watering gardens, washing cars, filling swimming pools, etc.

A drastic increase in consumption could be an indication that a problem at a property exists and should be inspected for leaks by checking all plumbing, fixtures and water appliances. A quick check would be to turn off all appliances and fixtures that use water and check the small red or blue arrow or dial on the face of the meter. If there is any movement, even slightly, you may have a leak. If you can isolate the leak to a fixture, typically a toilet, contact a plumbing professional for assistance, otherwise, call the BCWA.

You’ve probably heard that BCWA bills are high compared to other water utilities. This can vary based on how the comparisons are made. Due mainly to water conservation efforts, BCWA customers use about 41 gallons of water per person per day, compared to other water utilities where usage may be higher than 100 gallons per person per day. Should other water utilities’ consumption drop closer to that of the BCWA, they would need a significant rate increase to continue to operate their system. Furthermore, the low usage causes the BCWA to flush the system more often to maintain good water quality.

In addition, the BCWA is still paying for bonds used to finance the construction of the Cross-Bay Pipeline that brings a reliable water supply from Providence. That cost adds $157 per customer to the typical annual water bill, which other utilities do not have to pass on. An additional $33 per customer per year is for various capital projects to improve water quality, infrastructure upgrades, and increase operation efficiency.

Actual readings are obtained each day via the automated meter reading (AMR) system. If the meter transmission unit (MTU) is not functioning, you will receive an estimated bill based on previous usage. If your property is equipped with the AMR system and you receive an estimated bill, please call the Customer Service Department at 508-245-2022

Bills change according to water usage, which fluctuates as a result of a number of things, including the number of people who live at a property. Everyone has different personal water habits that will affect the amount of water used in a given month, and water consumption may vary from season to season. Many customers increase their water consumption in the summer months by using water cooled air conditioning, watering gardens, washing cars, filling swimming pools, etc.

Bills may also fluctuate based on the number of days in a billing period. The Bristol County Water Authority bills every quarter, however, on occasion a bill can be over or under the 90 day period.

Most bills are based on actual readings, while estimated bills are based on usage history.

You should visit our Operations Department at 472 Child Street, Warren, RI.

Current service connection fees are as follows:

  • ¾” Service Installation in Unpaved Street – $1,300.00
  • ¾” Service Installation in Paved Street – $2,500.00
  • 1″ Service Installation in Unpaved Street – $1,600.00
  • 1″ Service Installation in Paved Street – $3,000.00
  • Service Installation over 1″ – Actual Cost
  • 3/4″ or 1″ Service Installation requiring either cement-base restoration or curb-to-curb paving – Actual Cost

For further help, please contact our Operations Department at (401) 245-1856.

If you will be away for an extended period of time, you may call BCWA’s Customer Service Division at 401-245-2022, to shut off the water service at your property.

Once the water service is shut off, all faucets should be completely drained. In addition, you should notify BCWA of your forwarding address, so that you may receive your water bill.

If you are moving, it is necessary to update the mailing address on your account by contacting the Customer Service Division of the Bristol County Water Authority at 401-245-2022.

Faucets – Check all faucets and piping for leaks by monitoring for drips of water under sinks and from exposed pipes. Perform an inspection with the water on and off, as some leaks only occur when the water is on.

Toilets – Add a few drops of food coloring in the toilet tank. If the food coloring appears in the toilet bowl, this means you have a leak. Some toilet leaks are intermittent, so you don’t always see or hear the water running. Check plumbing in the basement by monitoring for drips of water coming from exposed pipes. Occasionally, leaks develop behind walls or in areas that are not visible.   Read your meter periodically to monitor for drastic changes.

Your meter is usually located in the basement.  On your meter face is a red or blue triangle.  If no water is being used, your triangle will be still.  If the small triangle is rotating, then water is being drawn from somewhere in your building.


Bills change according to water usage, which can fluctuate based on personal water habits. You can lower the water consumption at your property by installing water saving devices or following some simple conservation tips.